Frequently asked questions
At Station 385 Car Wash, we’re committed to delivering the best car wash experience in Grimsby. Whether you’re a first-time visitor or a loyal member, we know you might have questions about our services, technology, memberships, and more. That’s why we’ve created this comprehensive Frequently Asked Questions page, to give you quick, clear answers and help you get the most out of every visit.
Who do I contact for support or feedback?
Reach out to us at +1 (905) 616-6115, through email, or through our contact form. We love hearing from our customers!
What if I’m not satisfied with my wash?
Your satisfaction is guaranteed. If you’re not happy with your wash, let us know right away—we’ll rewash your car for free.
Do you support any local charities or events?
Yes, we love giving back! We regularly support community events and local charities. Check our website or social media for updates.
How does Station 385 Car Wash help the environment?
We’re committed to eco-friendly car care, using biodegradable products, water-saving systems, and supporting local environmental initiatives.
Can I stay in my car during the wash?
Yes, you can remain in your vehicle throughout the entire wash process for your comfort and convenience.
Is your car wash pet-friendly or family-friendly?
Yes! You’re welcome to bring your family or furry friends along, but please keep pets inside your vehicle at all times.
What should I do before coming in for a wash?
Please remove valuables, clear any debris from your truck bed, and fold in side mirrors for a smooth wash experience.
Can I wash my oversized vehicle or truck here?
We can accommodate most cars, SUVs, and light trucks up to 7’ in height. Please remove rear racks and clear out open beds before washing.
Do you offer interior cleaning or detailing?
At this time, we focus on exterior washes and free self-serve vacuums. Stay tuned for future interior detailing services!
Are vacuums included with my wash?
Yes! Every wash includes free access to our powerful self-serve vacuums—no extra cost, just pure convenience.
Are your products eco-friendly?
Absolutely. We use biodegradable, water-soluble soaps and water-saving technology to reduce our environmental impact.
Will your car wash scratch my car’s paint?
No! Our brushless and soft-touch technology is designed to protect your car’s finish and prevent scratches. Check out our customer reviews for peace of mind.
What kind of cleaning technology do you use?
We use Canada’s most advanced express car wash technology, featuring paint-friendly, brushless systems and eco-friendly detergents for a spotless, scratch-free finish.
Is your car wash safe for all vehicle types?
Our express car wash is safe for most cars, SUVs, and light trucks. We do have a 7’ height limit and cannot accommodate vehicles with ladder racks, rear-mounted racks, or open truck beds with debris. If you have questions about your vehicle, just ask!
Are there any discounts or loyalty programs?
Yes! We offer loyalty rewards, referral bonuses, and special launch-day deals. Join our newsletter to get first dibs on exclusive offers.
Can I use my membership for more than one vehicle?
Each membership is vehicle-specific and requires its own RFID tag. For multiple vehicles, we offer discounted family or fleet plans.
How do I update my payment information or membership details?
Visit our location or contact our support team, and we’ll update your details quickly and securely.
How do I sign up for a membership?
You can sign up online or at our location. We’ll set you up with an RFID tag for easy, contactless entry.
Do you offer monthly car wash memberships?
Yes! Our unlimited monthly membership gives you unlimited washes for one low price, plus exclusive member perks and discounts. Learn more about our car wash memberships
How long does a typical car wash take?
Most washes are completed in 10 minutes or under, thanks to our advanced express car wash technology.
Do I need an appointment, or can I just drive in?
No appointment needed! Just drive in during business hours for a fast, express car wash.
Can’t find what you need?
We’re here to help. If you didn’t find the answer you were looking for, just fill out the form below and our team will get back to you as soon as possible. We respect your privacy. Your information will only be used to respond to your inquiry.